We have minimums for design services based on our typical project costs. A specific estimated total will be provided in your proposal. Furnishings are sold at trade pricing plus markups. Please see our Services page for pricing details & contact us to discuss your individual project needs.
The time from initial call to signed proposal is typically about a week. Schematic Design & Design Development will average between 3-6 months, depending on project scope. Fully custom designs and whole home projects will take longer; some up to 2 years or more. Variables include: scope of work; whether we’re designing custom / semi-custom or specifying quick-ship products; client availability & response time; contractor/vendor timeline for providing their estimates & drawings, etc. The timeframe for Implementation & Construction varies greatly depending on project scope. This can be 8-12 weeks for delivery & installation of quick-ship furnishings and up to 6 months+ for custom items. Construction times will depend on contractor availability, cabinet lead times, and scope. We will discuss the timeline up front with you to ensure expectations are set & the project schedule is agreed upon. Should circumstances change beyond our control, we’ll alert you to any impacts to the timeline.
We offer concierge design services to best serve our clients. Piecemeal projects tend to be relatively high in cost & low in reward for both our clients and ourselves. To provide the polished look our clients expect, we only offer full service design. However, if you currently own special pieces that you’d like to incorporate, we are happy to do so! Please see our Services page for details on what we offer.
We specify furnishings from bespoke trade-only vendors, local showrooms & artisans, as well as select online sources that we’ve vetted. Because each project is unique, we’ll select from the best vendors based on the design criteria & budget to create a truly personalized space for you.
Clients often underestimate the time & hassle of project managing their own furniture orders & installation. With that said, we do offer a “retail only” furniture package, which you will order, manage, and install on your own once the design is complete. Due to the nature of the retail market, products included in this service will offer minimal customization & vary more in quality compared to our trade sources. However, this is a great budget-friendly option, especially for spare rooms & other low-traffic areas! During your in-home estimate appointment we will discuss which package will best meet your needs.
Hiring a designer will save you money on potentially costly mistakes such as ordering the wrong size sofa or realizing you hate the upholstery after your accent chairs arrive. We will work with you to meet your budget, so that the final cost feels comfortable to you. The cost of the furnishings specified covers our liability in providing this service to you.
You can count on transparent & efficient communication throughout the project. During the design process, meetings will be held on a weekly or biweekly basis, depending on project needs. Design discussions will be limited to our meetings or the occasional batched email for the sake of efficiency of time & budget; piecemeal emails tend to eat away at the design fee and are not an efficient way to communicate critical information. Our process is designed to best serve you and your project, while keeping the budget in check and ensuring all necessary information is accounted for.
Our behind-the-scenes process is built for efficiency & productivity. All of our oh-so sexy spreadsheets and software applications allow us to track progress, deadlines, & outstanding items in an efficient & timely manner. We will keep you abreast of necessary project updates, but never bombard you with the minutia. Rest assured, everything is taken care of.
Invoices will be sent according to your contract. Your prompt payment ensures a smooth progression of your project. There will be points in the project where payment is required to move forward, and we will set clear expectations so that nothing gets overlooked or delayed due to payment. Invoices for items we’re purchasing on your behalf will be separate from your design fee invoices. We will review all product, shipping & delivery costs with you prior to order placement. All items must be paid in full prior to order placement. Should you ever have questions, we’re happy to discuss.
Orders are placed upon approval by you and receipt of full payment. Once an order has been placed, we track the item to confirm it has gone into production, and follow up with the vendor on the expected ship date if they haven’t reached out to us. Status updates are generally not available while an item is in production. Once the item reaches our warehouse, it will be inspected and stored until your installation day. We typically don’t do partial installs due to inefficiency of time & cost. Any issues with items received (damage, incorrect finish, etc.) will be addressed & remedied promptly. Due to the custom nature of many of these items, most purchases are final.
During construction, we will check in periodically with your contractor to ensure everything is going smoothly. In the event of the unexpected (such as a light fixture is discontinued or something unexpected is found during demo) we will discuss options & alternatives with you to ensure the integrity of the design vision. While the unexpected is often part of the construction process, we are fully invested in creating the best possible outcome for you.